Sunday, July 25, 2010

ShadowProtect ImageManager Enterprise Licensing Error

Came across an interesting error today when attempting to Enter the license information for ShadowProtect Image Manager Enterprise (4.0).

To configure a license, you simply load Image Manager, click on Agent Settings, then select the Licensing Tab, and choose Activate.  When you enter your licensing information, I was getting the following error:
"The constructor to deserialize an object of type 'StorageCraft.Licensing.LicensingException' was not found."

Turns out there is a relatively simple fix for this, you can simply obtain an updated licensing.dll from StorageCraft, via this KB: http://www.storagecraft.com/kb/questions.php?questionid=240

Basically, all you have to do is Stop the StorageCraft ImageManager Enterprise License server, rename the old licensing.dll file from the %program files%\StorageCraft\ImageManager directory, place the new licensing.dll file in there, and then restart the services.

Voila, you can now enter the updated license information and your product will activate.  What's interesting is that you can't find this out by "googling" for the answer, as the KB in question doesn't actually contain any serchable text.  Hopefully this should start showing up in search results and save you guys a bit of time next time!

Cheers

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